How a €45M industrial ETI cut DSO by 18 days in one quarter
A two-person finance team was running receivables follow-up by hand across more than 200 active customer accounts. Average DSO sat at 62 days against a sector benchmark of 48, and the resulting cash gap forced regular factoring at a 3.2% commission. Disputes were buried inside personal email threads, so credit notes routinely slipped past their resolution date and aging buckets drifted month after month with no clear owner.
The team connected three banks via PSD2 in the first week and imported 14 months of historical AR data so Arxa could learn each customer's actual payment behaviour rather than rely on contractual terms. Autonomous client follow-ups were enabled with French and English templates and a tone matrix tied to the customer segment. The dispute inbox was rolled out next, giving sales, finance and the controller a single shared view of every contested invoice and its status.
DSO dropped from 62 to 44 days in 11 weeks, releasing €1.1M of working capital. Factoring usage was cut by 70% as the cash buffer rebuilt. The finance team reclaimed roughly six hours a week previously spent on chasing, and the CFO now starts every Monday with a clean aging view rather than a manual reconciliation pass.